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Safety Recommendation Details

Safety Recommendation H-16-023
Synopsis: On Thursday, September 24, 2015, about 11:11 a.m. Pacific daylight time, the 2005 DUCK 6 amphibious passenger vehicle (APV) was traveling north on the Washington State Route 99 Aurora Bridge in Seattle, Washington. At the same time, a 2009 Motor Coach Industries motorcoach was traveling south in the center lane. The DUCK 6 driver heard a loud noise at the left front of the APV; the vehicle drifted to the right and then veered left suddenly; the driver lost control of the vehicle. The APV crossed the center line into the southbound lanes of oncoming traffic and struck the motorcoach. Three other vehicles were damaged during the crash event: a southbound 2011 Ram Trucks pickup truck and two northbound vehicles—a 2006 Toyota Highlander sport utility vehicle and a 2007 Toyota Tundra pickup truck. As a result of this crash, five motorcoach passengers died. Seventy-one motorcoach and APV occupants reported injuries ranging from minor to serious.
Recommendation: RIDE THE DUCKS OF SEATTLE: Add to your 250-hour and annual inspection processes a procedure to verify that all actions indicated in service bulletins have been completed on all inspected vehicles.
Original recommendation transmittal letter: PDF
Overall Status: Closed - Acceptable Action
Mode: Highway
Location: Seattle, WA, United States
Is Reiterated: No
Is Hazmat: No
Accident #: HWY15MH011
Accident Reports: Preliminary Report - Highway - HWY15MH011Amphibious Passenger Vehicle DUCK 6 Lane Crossover Collision With Motorcoach on State Route 99, Aurora Bridge
Report #: HAR-16-02
Accident Date: 9/24/2015
Issue Date: 1/3/2017
Date Closed: 5/11/2017
Addressee(s) and Addressee Status: Ride the Ducks of Seattle (Closed - Acceptable Action)

Safety Recommendation History
From: NTSB
To: Ride the Ducks of Seattle
Date: 5/11/2017
Response: We are pleased that you established the recommended procedure to verify service bulletin completion. We commend you for your thorough action and prompt response to Safety Recommendation H-16-23, which is classified CLOSED--ACCEPTABLE ACTION.

From: Ride the Ducks of Seattle
Date: 3/22/2017
Response: -From Brian Tracey, President and CEO, Ride the Ducks of Seattle: We believe the enclosed materials outline a policy and procedure for verifying that all actions indicated in Service Bulletins have been completed on all inspected vehicles. Furthermore, we believe that the enclosed materials demonstrate that adequate safety management controls are in place to maintain and ensure acceptable and ongoing compliance. In the enclosed, we have addressed in detail a policy and procedure to track, catalog, and routinely monitor the status of Service Bulletins. This document ("Equipment Recall, Service Bulletins, and Maintenance Bulletins") has been inserted into the Ride the Ducks of Seattle (RTDS) Code of Compliance Volume 3 - Maintenance. We have also separately implemented both policy and procedure for the receipt, reconciliation and verification of any Service Bulletins, Safety Recalls, or Safety Alerts. We are confident we have amended and adopted internal monitoring processes that will ensure our vehicles receive the highest level of preventative maintenance. If you have any questions or would like additional information or documentation, please do not hesitate to contact me or any member of my compliance team for immediate assistance.

From: NTSB
To: Ride the Ducks of Seattle
Date: 1/3/2017
Response: On November 15, 2016, the NTSB adopted its report concerning the September 24, 2015, crash in which an amphibious passenger vehicle collided with a motorcoach in Seattle, Washington.1 Additional information about this crash and the resulting recommendations may be found in the report of the investigation, which can be accessed at our website,, under report number NTSB/HAR-16/02. As a result of this investigation, we issued 10 new recommendations, including 3 to the National Highway Traffic Safety Administration, 2 to the United States Coast Guard, 3 to Ride the Ducks International, 1 to the Passenger Vessel Association, and the following recommendation to Ride the Ducks of Seattle.