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Safety Recommendation Details

Safety Recommendation H-17-011
Details
Synopsis: Abstract: On January 19, 2016, about 6:37 a.m., a 2014 Motor Coach Industries International, Inc. (MCI), D4505 motorcoach, operated by Greyhound Lines, Inc., was traveling northbound on US Highway 101 (US-101) in San Jose, Santa Clara County, California, when it entered and traveled in an unmarked gore area, rather than the intended high-occupancy-vehicle (HOV) lane, and collided with a crash attenuator. The 990-foot-long gore, with an unmarked inside area, separates the left exit HOV lane for State Route 85 from the US-101 HOV lane. The gore widens to about 22 feet at the point where a nine-cylinder crash attenuator is in place. The attenuator was missing its retroreflective object marker. The bus was occupied by the 58-year-old driver and 21 passengers. As a result of the crash, two of the bus passengers died, and several others were injured. This investigation identified the following safety issues: highway, driver risk management, occupant protection, and collision avoidance systems. The NTSB made new recommendations to the Federal Highway Administration, the California Department of Transportation, the American Bus Association, the United Motorcoach Association, and Greyhound Lines, Inc. In addition, the NTSB reiterated recommendations to the Federal Motor Carrier Safety Administration, the National Highway Traffic Safety Administration, the state of California, and MCI.
Recommendation: TO GREYHOUND LINES, INC.: Establish procedures to ensure that the seat belts on all buses are regularly inspected to maintain their functionality and accessibility.
Original recommendation transmittal letter: PDF
Overall Status: Closed - Acceptable Action
Mode: Highway
Location: San Jose, CA, United States
Is Reiterated: No
Is Hazmat: No
Is NPRM: No
Accident #: HWY16MH005
Accident Reports: Preliminary Report: Highway HWY16MH005Safety Recommendation Report: Addressing Motorcoach Driver Seat Design to Prevent Separation in a CrashHighway Accident Report: Motorcoach Collision with Crash Attenuator in Gore Area US Highway 101, San Jose, CA
Report #: HAR-17-01
Accident Date: 1/19/2016
Issue Date: 4/18/2017
Date Closed: 10/26/2017
Addressee(s) and Addressee Status: Greyhound Lines, Inc. (Closed - Acceptable Action)
Keyword(s):

Safety Recommendation History
From: NTSB
To: Greyhound Lines, Inc.
Date: 10/26/2017
Response: We are pleased that you established the recommended inspection procedure, and we commend your efforts to redesign and install on all new motorcoaches a seat belt mechanism that ensures belts are accessible to passengers. These actions satisfy the intent of Safety Recommendation H-17-11, which is classified CLOSED-- ACCEPTABLE ACTION.

From: Greyhound Lines, Inc.
To: NTSB
Date: 7/17/2017
Response: -From William C. Blankenship, Chief Operating Officer: Inspection of the condition and operation of the passenger compartment seat belts is currently in place and is being completed at specific intervals. When the bus comes into a maintenance yard, personnel are trained to check the seat belt anchors to ensure that they are visible and accessible. Additionally, Greyhound has enhanced the seat belt mechanism design to make it more easily accessible by the passenger. This new feature will be installed on all new coaches going forward. All new coaches will also have “buckle your seatbelt” embroidered on the back of the seat in front of the passenger. H-17-11 (seat belts) and -12 (safety briefings) have been partially implemented. Greyhound currently anticipates that automated announcements on buses will be implemented in 2018. Inspections and maintenance procedures for seatbelts are currently in place.

From: NTSB
To: Greyhound Lines, Inc.
Date: 4/18/2017
Response: On March 28, 2017, we adopted our report concerning the January 19, 2016, San Jose, California, crash.1 In the predawn hours of January 19, a 2014 Motor Coach Industries International, Inc. (MCI), D4505 motorcoach, operated by Greyhound, was traveling northbound on US Highway 101 (US-101) when it entered and traveled in an unmarked gore area, rather than the intended high-occupancy vehicle (HOV) lane, and collided with a crash attenuator. The crash occurred at the US-101?State Route 85 (SR-85) interchange, where a 990-foot-long gore separates the left exit HOV lane for SR-85 from the US-101 HOV lane. The gore widens to about 22 feet at the point where the nine-cylinder crash attenuator is in place, which was missing its retroreflective object marker. Following the impact, the bus traveled another 65 feet, rolled 90 degrees, and came to rest on its right side atop a concrete barrier, straddling two lanes of traffic. As a result of the crash, two passengers were ejected and died, and the driver and 13 passengers were injured. Additional information about this crash and the resulting recommendations may be found at the NTSB website, under report number NTSB/HAR-17/01. As a result of this investigation, we issued 11 new recommendations, including two to the Federal Highway Administration, four to the California Department of Transportation, one to the American Bus Association and the United Motorcoach Association, and the following four recommendations to Greyhound.