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Abstract: On January 19, 2016, about 6:37 a.m., a 2014 Motor Coach Industries International, Inc. (MCI), D4505 motorcoach, operated by Greyhound Lines, Inc., was traveling northbound on US Highway 101 (US-101) in San Jose, Santa Clara County, California, when it entered and traveled in an unmarked gore area, rather than the intended high-occupancy-vehicle (HOV) lane, and collided with a crash attenuator. The 990-foot-long gore, with an unmarked inside area, separates the left exit HOV lane for State Route 85 from the US-101 HOV lane. The gore widens to about 22 feet at the point where a nine-cylinder crash attenuator is in place. The attenuator was missing its retroreflective object marker. The bus was occupied by the 58-year-old driver and 21 passengers. As a result of the crash, two of the bus passengers died, and several others were injured. This investigation identified the following safety issues: highway, driver risk management, occupant protection, and collision avoidance systems. The NTSB made new recommendations to the Federal Highway Administration, the California Department of Transportation, the American Bus Association, the United Motorcoach Association, and Greyhound Lines, Inc. In addition, the NTSB reiterated recommendations to the Federal Motor Carrier Safety Administration, the National Highway Traffic Safety Administration, the state of California, and MCI.
TO GREYHOUND LINES, INC.: Provide pretrip safety briefings at all stops prior to departure when taking on new passengers, which describe the use of the emergency exits and the benefits of wearing seat belts.
Original recommendation transmittal letter:
Open - Acceptable Response
San Jose, CA, United States
Preliminary Report: Highway HWY16MH005
Safety Recommendation Report: Addressing Motorcoach Driver Seat Design to Prevent Separation in a Crash
Highway Accident Report: Motorcoach Collision with Crash Attenuator in Gore Area US Highway 101, San Jose, CA
Addressee(s) and Addressee Status:
Greyhound Lines, Inc. (Open - Acceptable Response)
Safety Recommendation History
Greyhound Lines, Inc.
We are pleased that you trained your drivers and now require them to make safety briefing announcements at major connection locations and when there is a driver change. In addition, we note that you have embroidered language on each seatback reminding passengers to buckle their seat belts. As you continue to develop your automated announcements, we urge you to consider requiring drivers to play them prior to departing from each stop, as recommended. Until such action is completed, Safety Recommendation H-17-12 is classified OPEN--ACCEPTABLE RESPONSE.
Greyhound Lines, Inc.
-From William C. Blankenship, Chief Operating Officer: Currently bus drivers are required to make announcements at the origin of the trip, at major connection locations and when there is a driver switch/change. Announcements are not made at each stop due to the potentially large number of stops on a route. Greyhound has conducted extensive training on driver announcements and the announcements consist of: driver announcing the driver’s name, schedule destination, stops en route, prohibited actions (i.e. no smoking or alcohol use) and also include information on emergency exits and wearing seat belts. Greyhound is in the process of testing automated announcements on its coaches. If the testing is successful, Greyhound intends to implement the automated announcements in 2018. Greyhound is also revamping announcements that are made in company-operated terminals. Greyhound will include the use of emergency exits and seat belts as part of its terminal announcements. H-17-11 (seat belts) and -12 (safety briefings) have been partially implemented. Greyhound currently anticipates that automated announcements on buses will be implemented in 2018. Inspections and maintenance procedures for seatbelts are currently in place.
Greyhound Lines, Inc.
On March 28, 2017, we adopted our report concerning the January 19, 2016, San Jose, California, crash.1 In the predawn hours of January 19, a 2014 Motor Coach Industries International, Inc. (MCI), D4505 motorcoach, operated by Greyhound, was traveling northbound on US Highway 101 (US-101) when it entered and traveled in an unmarked gore area, rather than the intended high-occupancy vehicle (HOV) lane, and collided with a crash attenuator. The crash occurred at the US-101?State Route 85 (SR-85) interchange, where a 990-foot-long gore separates the left exit HOV lane for SR-85 from the US-101 HOV lane. The gore widens to about 22 feet at the point where the nine-cylinder crash attenuator is in place, which was missing its retroreflective object marker. Following the impact, the bus traveled another 65 feet, rolled 90 degrees, and came to rest on its right side atop a concrete barrier, straddling two lanes of traffic. As a result of the crash, two passengers were ejected and died, and the driver and 13 passengers were injured. Additional information about this crash and the resulting recommendations may be found at the NTSB website, under report number NTSB/HAR-17/01. As a result of this investigation, we issued 11 new recommendations, including two to the Federal Highway Administration, four to the California Department of Transportation, one to the American Bus Association and the United Motorcoach Association, and the following four recommendations to Greyhound.
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