NTSB Chair Jennifer Homendy Names Agency’s first Chief Human Capital Officer

Since becoming Chair in August 2021, Homendy has prioritized three goals for the agency’s workforce: growing the number of employees, which has remained at roughly 400 employees since 1998; increasing diversity in line with NTSB’s core values; and investing in staff training and development. A major part of this effort is hiring the NTSB’s first chief human capital officer, or CHCO.

“When I was sworn in, I committed to getting our people whatever they need to serve our mission — and that includes investing in a leader dedicated to their growth and development,” said Homendy. “Veronica is the right leader to future-proof our workforce of dedicated experts, who are key to protecting safety in today’s rapidly changing transportation landscape.” 

Marshall served as human resources director for the National Aeronautics and Space Administration since 2018. In this role she managed 30 human resources professionals supporting more than 5,000 federal employees and oversaw a $15 million budget.

Prior to that role, Marshall served as director for executive resources and chief learning officer for NASA, where she formulated strategic policies and implemented leadership and organizational development for technical and non-technical employees, including coaching and mentorship offerings to the NASA workforce.

Before joining NASA, Marshall led the leadership development of the Postal Service’s 650 senior executives and 5,000 managerial employees. She also served as executive manager for the USPS’ William F. Bolger Center for Leadership and Development, where she provided oversight and direction for all operations and management of the 80-acre, 400-room training and conference facility in Potomac, Maryland.

Marshall is a licensed CPA and earned a bachelor’s degree in accounting from Oklahoma State University and a master’s degree in public administration from American University in Washington.